Alleged Unpaid Outstanding Salaries By the East New Britain Provincial Health Authority

A community health worker who commenced work at the Nonga General Hospital in 2016 complained of non-payment of her outstanding salaries and allowances from March to August of 2016.

In mid-August 2016, the community health worker was enlisted on the payroll but not paid salaries and allowances to the date of commencement.

The community health worker approached the Ombudsman Commission in 2021 where the Commission commenced an investigation and referred the matter to the Chief Executive Officer of East New Britain Provincial Health Authority (ENB PHA). The ENB PHA liaised with the Department of Personnel Management.

Checks and validations conducted by the Department of Personal Management revealed that the community health worker was owed a net salary of K11, 110.74 for 2016. The claim however could not be processed for payment as it was not captured in the 2018 Personnel Emoluments budget and hence considered an unbudgeted item. The ENB PHA Human Resources Division reconciled with the Monitoring & Compliance Division of DPM for the claim to be settled under ENB PHA’s Operating Account.   In December 2021 ENB PHA advised the Commission that the community health worker was paid K11, 110.74 in outstanding salaries and allowances. The community health worker expressed gratitude to the Commission for the successful outcome.

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