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Who can make a Complaint?
Anyone can lodge a Complaint with the Ombudsman Commission.

How can you lodge a complaint?
You can lodge your complaint through;

Download the Complaint Form here.

Who can you lodge a complaint about?

  • Government Departments
  • Provincial Administrations,
  • Local Level Governments,
  • Government Universities
  • Statutory Agencies
  • Leaders who fall under the Leadership Code.

What issues can you lodge a complaint about?

  • Misappropriation or misapplication of funds
  • Mismanagement
  • Moral Issues
  • Abuse of Power
What happens when you make an administrative complaint?

How long will the Ombudsman Commission take to attend to your complaint?
It is hard to say how quickly the Commission will be able to resolve your complaint. It depends on how many complaints the Commission needs to attend to, how complex your case is and how much cooperation OC receives from government and agencies.

Will the information you give to the Ombudsman Commission become public knowledge?
All information obtained by the Commission through its investigation is confidential, even details of the complainant are confidential. This is to ensure that its investigations are not jeopardised. The Commission however, will only reveal information that it believes necessary to its investigations.

All officers of the Commission have taken an oath to promise that they will keep secret all information relating to cases it is investigating.

Can the Ombudsman Commission enforce its recommendations?
The Commission requires the department or agency to report back with the actions they will take to address the Commission’s recommendations. If the department or agencies fail to report back, the Commission will follow up to find out why it has failed to address the Commission’s recommendation.

Through the Governmental Body Liaison Program, the commission has established links with government agencies like Police, Correctional Services and the Education Department. Liaison officers are appointed for each agency to work with the Commission in resolving complaints. This process enables the Commission to effectively resolve complaints.

What we Investigate?
We can investigate Complaints against Government Departments including Provincial Administrations, Local Level Governments, Universities and Statutory Agencies.

We investigate complaints against Leaders who fall under the Leadership Code.

We cannot investigate:

  • Discriminatory practices by private bodies;
  • Complaints about private individuals or companies;
  • Complaints about decisions of the Court.

If your complaint is about any of the above, you can contact the Public Solicitor or a private

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