The Ombudsman Commission received a complaint from a retired District Fisheries Officer attached to the Oro Provincial Administration alleging delayed payment of his retirement entitlement on 26 November 2020.
The District Officer commenced work with the Oro Provincial Administration in December 1996 and retired in 2017. He has served for more than 20 years in the public service however he was not assisted timely with his retirement benefits.
The Ombudsman Commission commenced its full investigation into Oro Provincial Administration on 19 August 2021. Enquiries and feedback were made with Oro Provincial Administration & Department of Personnel Management.
In April and November 2022, the Commission confirmed that the retired officer had received his final retirement entitlements and also confirmed with Oro Provincial Administration on 1 August 2023 with a copy of the pay slip, further validating the successful resolution of the matter.
In total, the retiree received a sum of K336,323.75, a combination of contributions from Nambawan Super through the Department of Personnel Management and Oro Provincial Administration, with payments made in April and November 2022.
The positive outcome was met with the complainant’s satisfaction, who expressed gratitude for the Ombudsman Commission’s effective intervention and resolution of the matter.