In January 2024, the Ombudsman Commission received a complaint from a retired teacher concerning the prolonged delay in the payment of his repatriation cost entitlement. The aggrieved teacher, who had served for over 32 years in remote parts of a provincial education system, reported that despite submitting all necessary documents and invoices to the relevant Provincial Administration, his claim had been overlooked and remained unprocessed by the responsible authorities.
On February 12, 2024, the Commission initiated a formal investigation into the alleged delays in payment against the Provincial Administration. The Commission engaged with the Education Division of the Provincial Administration through numerous email follow-ups and courtesy visits to their office.
As a direct result of the Commission’s effective follow-ups and intervention, the Provincial Administration confirmed on January 16, 2025, that the payment had been processed. The retired teacher subsequently confirmed via phone call the successful receipt of a cheque amounting to K7, 000.00.
The retired teacher expressed profound satisfaction and appreciation for the diligent efforts demonstrated by the Ombudsman Commission in resolving his long-standing entitlement claim.