In November 2024, the Ombudsman Commission received a complaint from a retired health worker who had served in the public health system for 42 years.
The complainant had been informed of his compulsory retirement by letter dated 30 June 2021, and officially retired on 9 December 2022. Since then, he had been waiting for his final entitlement payments. While awaiting payment, the complainant continued residing in government housing allocated to him during his employment. He alleged that he had received multiple eviction notices but was unable to vacate the property as his final entitlements had not yet been paid.
On 13 November 2024, the complainant lodged a formal complaint with the Ombudsman Commission at the Highlands Regional Office, Eastern End, Mt. Hagen. The Commission promptly intervened and, on 28 April 2025, referred the matter to the relevant responsible authority to ensure settlement of the outstanding entitlements.
As a direct result of the Commission’s intervention, on 3 May 2025, the complainant received full payment of his final entitlements. The complainant expressed satisfaction and appreciation to the Ombudsman Commission for ensuring that his dues were processed and paid within six (6) months of his complaint being lodged.
