A teacher from a primary school in the Momase Region lodged a complaint with the Ombudsman Commission on 23 August 2024 regarding an alleged unreasonable reduction of his salary following the January 2024 payroll glitch.
The complainant stated that he commenced teaching in 2021 with an annual base salary of K29,015.00 and a fortnightly net pay of K829.45. However, after the payroll issue, his annual base salary was reduced to K25,896.00, resulting in a new net pay of K751.59.
The Ombudsman Commission registered the complaint and pursued the matter with the education authorities responsible for salary administration. On 5 and 6 May 2025, the Commission followed up with the salary section to seek clarification on the complainant’s pay discrepancy. The officer responsible advised that the matter had been resolved and that the complainant’s base salary and net salary had been fully restored.
On 6 May 2025, the Commission contacted the complainant to verify the outcome. The complainant confirmed that his correct net pay had been reinstated and that he had received the backdated salaries for the period affected by the payroll glitch.
Through the Ombudsman Commission’s intervention, the teacher’s rightful salary entitlements were restored, and the financial loss caused by the payroll error was fully corrected.