A complainant employed by a construction company lodged a complaint with the Ombudsman Commission on 13 May 2024, alleging delays by the government office responsible for workers’ compensation in processing his insurance claim for a work-related injury. The complainant stated that he had sustained a facial injury while on duty on 25 March 2022, and had lodged his claim through the appropriate government office and the insurer.
The Ombudsman Commission registered the complaint and formally pursued the matter with the office responsible for workers’ compensation, seeking clarification on the status of the complainant’s claim. In its response, the office provided a confirmed transaction report dated 30 July, indicating that a payment of K3,000.00 had been processed in favour of the complainant for injuries sustained in the course of his employment.
The complainant confirmed that he successfully received his workers’ compensation entitlement of K3,000.00 following the Commission’s intervention.
Through its timely action and follow-up, the Ombudsman Commission ensured that the complainant received the compensation owed to him without further delay.