The Ombudsman Commission’s investigation into an alleged delay in the reprinting of a higher school certificate for a grade 10 student in a high school in Port Moresby resulted in the reprinting of the certificate which had been delayed for five years.
A grade 10 student of a school in Port Moresby registered a complaint with the Ombudsman Commission against the Measurement Services Unit (‘MSU’) of the Department of Education for not reprinting his certificate despite so many follow-ups.
The Complainant graduated in 2018 with a high school certificate. However, his name on the certificate was not written correctly and he returned the certificate to the school and requested them to make amendments to the certificate accordingly.
He made several follow-ups with the school and the MSU from 2018 to 16 May 2022 and did not receive any response.
After may follow-ups, the Complainant then came to the Commission and registered his official complaint against MSU and the Department of Education for allegedly delaying and denying him his certificate which he was rightfully entitled to receive.
The Commission issued investigation notices to the MSU and the Department of Education respectively under Section 17(1) and 18(1) of the Organic Law on the Ombudsman Commission and commenced investigation on the complaint. During the course of the investigation, it was revealed that the MSU had printer issues which delayed the printing of certificates for many years.
On 19 July 2023, the MSU advised that the complainant’s certificate was printed and returned to his school for him to go and pick it up. On the same day the Commission called and confirmed that the complainant’s school received the certificate and it was signed by the School Principal.
The Commission then called the complainant to enquire at his school and collect his high school certificate which was delayed for five years and the Complainant went and collected it and thanked the Ombudsman Commission for assisting him.
Hello and Good afternoon,Happy 49th Independence Anniversary PNG.
I am Teddy Lucas from Transgogol in Madang District,Madang Province-Papua New Guinea.
This is regarding our lost school certificates,myself and my two other family members.
We had lost our school certificates due to human disaster in our community some time ago,therefore trying to contact you,and have them reprinted so that we can have them back.
Thankyou!
Thank you for reaching out to us.
Regarding your request for the reprinting of lost school certificates, we recommend reaching out to the Department of Education’s Measurement Services Unit, which handles the issuance and replacement of academic certificates. You may contact them directly for guidance on the process and required documentation.
If you need further assistance with this process or encounter difficulties, please email us at info@ombudsman.gov.pg or call us at (+675) 308 2600, and we will do our best to assist you.
My grade 10 certificate was lost and I want to get it back, how will I get
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Thanks for this page. I need the address to the MSU to follow up on my daughters replacement grade 10 certificate issued in 2022. I sent an application with a statutory declaration and a K25 payment receipt on 25th January 2025. I need to know whether the certificate has been printed and sent to the secondary school. My daughter’s name is Zamila Titus attending Daulo Secondary School in 2022.
Both my grade 10 and 12 certificates were misplaced by one of the staff member of institution that I belong to, during the registration process since 2023 till this time. I couldn’t locate my certificates. Therefore, I’m thinking of replace my certificates so how will I get the replacement of the misplaced certificates of mine.
My grade 10 certificate was stolen some years ago, and I really need it currently.
Please I need your assistance.
Thank you.
Any one help me please with a Certificate of statement of results. I have all the required with me .Tried with education division in New ireland but They can’t help me after following up for 2 years now .
Hello
I am Brian Deckwalen from West Sepik. I have lost my Grade 10.certificate and would like to retrieve it.
Thanks to this page. Please kindly advise me on the following;
– any forms to complete
– any payments
-.other relevant information
Thanks for assisting
Hello, here is a message regarding on my lost school certificates, Grade 8, 10 and 12 were lost due to trouble fight at Enga all my certificates were lost, therefore I’m humbly request to reprint my certificates
Am Dicka Semete from Goroka, my grade 10, and PETT certificate was burn’t down in tribal fights. I humbly request your office to assist me to reprint my certificate .
Thanks and God bless.
My internal grade 12 mark’s are okay, and even I know I did my exam well so at least I can secure a space in any colleges , but somehow my gradings are very low and I can’t even believe that place recheck my exam Marks and placed my gradings again before mercy period ends please
I’m enquiring for an immediate replacement of my Grade 10 School Certificate.
Name: Stallone Morna
Last Attended Grade 10 at St. Xavier’s Secondary School at Kairiru Island in wewak East Sepik Province. My certificate was misplaced due to wrong postal address being posted from wewak to me. Thanks for your time and consideration. I’ll be patiently awaiting your response. Thanks
I’m enquiring for an immediate replacement of my Grade 10 School Certificate. Last Attended Grade 10 at St. Xavier’s Secondary School at Kairiru Island, wewak East Sepik Province. It was misplaced due to a wrong postal address being posted from wewak to me. Thanks.
Anyone with a bright ideas please help me out with the statement of result despite I have lost my original grade 12 certificate