In June 2023, the Ombudsman Commission received a complaint from a primary school teacher during its Public Education Program engagement.. The teacher reported that an unauthorized deduction of K147.33 from his salary commenced on November 6, 2019 (Pay 22), and continued for thirty fortnights.
His 2019 pay slip indicated the start of the deduction, and his 2021 pay slip showed when the deductions ceased. The deductions comprised of four fortnights in 2019 and twenty-six fortnights in 2020, totalling K4,419.90 (K147.33 x 30 fortnights).
Despite the deduction ceasing on 16 November 2020, after the complaint was raised with the relevant division of the government department, the teachers’ lost salaries were not refunded.
Upon investigation, the finance company involved advised that they had no dealings or records of any lending to the teacher since 2019. However, the company confirmed receiving payments from the relevant government department totaling K4, 419.90 on behalf of the teacher.
These funds were held in a suspense account pending appropriate instructions from the teacher. As there was no loan to repay, the finance company’s policies directed that these funds be returned to their owner. Previous attempts by the finance company to establish dialogue with the government department regarding the return of these funds were ineffective.
In February 2025, a follow-up by the Ombudsman Commission confirmed that the teacher had not received his refund. The Ombudsman Commission intervened, establishing dialogue with both the government department and the finance company.
Consequently, in March 2025, the teacher received his full refund of K4, 419.90 and subsequently wrote a letter of appreciation to the Ombudsman Commission.
Interested to hear this.
Someone of us has such grievance with finance company but no way to go.
Good to know now so I will be there soon.
Thanks alot
I am a high/secondary school teacher and has been teaching in Morobe Province for 11 years now and hasn’t been paid for 4 consecutive years since. The 4 years rendered to the province was 2015, 2016, 2017 and 2018 and was never been backdated since and still pending till now.
I have lodge in a formal letter and claim through my inspectors and the salaries office for the province to back date my salaries but still pending till this year 2025.
I therefore I need the assistance from this office of the Obudsman Commissions to intervene and back date my services for the 4 years that I had served the Morobe Department of Education.
Thankyou very much for your time in considering my long waiting request.
Name. Vincent.Buka
File #: 11296043
Current teaching post: Bayune Lutheran Secondary School- Bulolo, Morobe Province.